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We operate a mobile-only, offline app, and we minimize data collection. The personal information we collect and process is limited to:

● Account Information: When you register for Mitwa.ai, we collect the information you provide during sign-up. This may include your email address or a third-party login identifier (if you choose to log in via Google or Apple). We do not collect any account passwords for third-party logins; those authentications are handled by the provider (e.g., Google/Apple/ Firebase/Supabase).

● Purchase Status: When you use the App via the Apple App Store, certain device or purchase-related data may be collected by Apple under its own privacy and analytics policies. Mitwa.ai does not control Apple’s analytics systems but relies on Apple to follow its published privacy commitments and industry-standard security practices.

● Apple’s Data Practices: When you use the App via the Apple App Store, certain device or purchase-related data may be collected by Apple under its own privacy and analytics policies. Mitwa.ai does not control Apple’s analytics systems but relies on Apple to follow its published privacy commitments and industry-standard security practices.

● Basic Device Information: We do not collect your GPS location, contacts, photos, or other device data. If any device permission is needed for a feature (for example, microphone access), the app will request it at the time of use, and you can choose whether to allow it.

● Customer Support Communications: If you contact us for support or submit a privacy request, we will collect the information you choose to provide (e.g., your contact email and the details of your request) to assist you.

Mitwa.ai does not collect any health or wellness data you may input into the app. Any personal reflections, entries, or conversation content with the AI model are processed locally on your device and never sent to us or any third-party server. We have no access to your entries or conversations, ensuring your privacy and confidentiality.

We use the limited personal data we collect strictly for the following purposes:

● Providing and Improving the Service: We use your Account Information to create and maintain your account, authenticate your login, and allow you to use the App’s features. For example, your email or third-party ID lets you securely sign in and access your personal AI companion. We may also use your account or device info to provide app updates, troubleshoot issues, or improve compatibility.

● Purchase Management: We use limited purchase status information provided by Apple to unlock premium features and help restore purchases on your device. We do not process or store payment card details.

● Account Communications: We do not send marketing communications. We may send essential service-related messages such as account or support updates and legal notices. We will not contact you for promotional purposes, and we do not send push notifications.

● Customer Support: If you reach out to us, we will use your contact information and the details you provide to respond to your questions, troubleshoot problems, and help resolve any issues. We only use this information to assist you and improve the service based on feedback.

● Legal Compliance and Security: In rare cases, we may process or disclose personal data as required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. For example, we may need to retain certain information to comply with tax laws or to respond to a lawful court order. We may also process data as necessary to investigate or address fraud or security issues.

● No Advertising or Profiling: We do not use your data for targeted advertising, profiling, or marketing research. Because we don’t collect usage analytics or conversation content, we do not profile you or make any automated decisions about you that have legal or significant effects. Your personal data is not sold or shared for marketing purposes.

● The primary legal basis for processing your personal data is your explicit, informed, and affirmative consent. By creating an account and interacting with the Bloom AI model, you provide your clear consent for Mitwa.ai to collect, store, and process this information to provide the Service.

● We may process personal data without seeking consent only under specific Legitimate Interest as defined by applicable law. This includes:

○ Security and Fraud Prevention: Processing necessary to detect, prevent, or address unauthorised use of the Service, cyber-attacks, or fraudulent transactions.
○ Legal and Regulatory Compliance: Processing required to comply with any order or rule made under Indian law (such as financial record-keeping) or to respond to a valid legal request from a judicial or quasi-judicial body.
○ System Integrity: Minimal processing required to ensure the operational stability and performance of the Service, provided such interests are not overridden by your fundamental privacy rights.

Your privacy is paramount. We do not sell, rent, or trade your personal information to any third parties. Mitwa.ai is designed to work offline and does not upload your content. We will only share your data in the following circumstances:

● Service Providers (Processors): We use a few trusted external service providers to help us run the app, for example, services like Google/Apple/Firebase/Supabase for login, and the Apple App Store for managing purchases. These providers only get the information necessary for their task.

● Third-Party Login Providers: If you choose to register or log in via Google Sign-In, Apple Sign-In/Firebase/Supabase, those platforms will inform you of the data they share with us. We only use that data to set up your Mitwa.ai account. Google and Apple act as independent data controllers for the information they collect during authentication. We recommend reviewing Google’s and Apple’s privacy policies for details on how they handle your login information. Mitwa.ai does not receive your Google or Apple account password or any data from your profiles beyond the basic account info you consent to share.

● Legal Requirements: We may disclose personal information if we are compelled by law to do so, or if such action is necessary to comply with a legal obligation, to protect and defend the rights or property of Mitwa.ai, to investigate fraud, or to protect the personal safety of users or the public. We will only do this after careful review and as required or permitted by applicable law.

● Business Transfers: In the event that Mitwa.ai is involved in a merger, acquisition, bankruptcy, or sale of assets, user information may be transferred to a successor or affiliated entity as part of that transaction. If that happens, we will ensure the new owner honors the commitments that are under applicable privacy laws. You would also be notified of any change in data handling.

● No Third-Party Integrations: Mitwa.ai does not integrate with any external wellness or health platforms. We do not send any data to third-party wellness APIs or share your progress with any other service. Your personal journey in the app remains private and self-contained within Mitwa.ai.

● No Social Media Sharing: The App does not automatically share any data to social networks. We do not disclose your information to advertisers or social media companies.

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law, whichever is longer. Because we collect very minimal data, our retention practices are straightforward:

● Account Information: We retain your account details as long as your account remains active. If you choose to delete your account (see Your Rights below), we will permanently delete your account information from the systems we control.

● Purchase Data: Apple maintains official transaction records for App Store purchases. We do not store payment method details. We may retain a minimal record of your purchase entitlement status (for example, whether the purchase is active) for as long as needed to provide access and handle billing-related support or compliance obligations.

● Support Communications: If you contacted us, we may retain our correspondence for a period necessary to effectively address and follow up on your inquiry, and to improve our customer service. These communications are typically retained for up to one year, unless further retention is required for legal reasons.

● On-Device Data: All conversation and data is stored on your own device. Mitwa.ai does not have access to or control over that data. This means you control how long to keep your conversations. If you wish to delete conversation history, you can do so by using the features within the App. Since we never receive this data, we cannot recover it once deleted from your device.

We take the security of your personal information very seriously. We use reasonable security steps to protect your information. Your chats and insights are saved only on your device and are protected using device-level security measures with encryption. We don’t upload or store your chat content on our servers. Login and purchase-related checks happen through trusted providers using secure methods.

You should also take care to protect your own device and account credentials. We encourage you to use a strong password for your email (if that’s how you log in) and to keep your device locked to prevent unauthorized access to the App.

Depending on where you live, you may have rights to access, correct, update, or delete certain account-related information we hold about you, and to withdraw consent where applicable.

Because your chats and insights are stored on your device and not uploaded to our servers, we do not have access to your conversation content. You can delete your on-device chat data by using the in-app delete options or by deleting the app.

To request changes or deletion of account-related information (such as your login identifier), or to raise a privacy grievance, contact us at support@mitwa.ai. We will respond within a reasonable time and as required by applicable law.

Mitwa.ai is intended for adults (18 years and older) and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. Users must affirm they are 18 or older to create an account. If you are under 18, please do not use the App or provide any personal information. In the event we learn that we have inadvertently collected information from a user under 18, we shall take prompt action in that case as we deem necessary.

Mitwa.ai does not transfer your conversation content off your device. Purchases are processed by Apple (App Store / In-App Purchase), and Apple may process related transaction data on servers in other countries under Apple’s privacy practices. Authentication providers may process account identifiers on servers located in other countries, depending on their infrastructure and your region.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this Policy and, if required, by providing a prominent notice in the App. We encourage you to review this Policy periodically for the latest information on our privacy practices. Any changes will become effective when posted in the App (or on our website) along with the revised effective date. If you do not agree to the changes, you should stop using the App and may request that we delete your account data.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

● Email: support@mitwa.ai

● Address: Cabin no 2, 1st Floor, Vithaldas Kalidas Building, Sitaram Jadhav Marg, Lower Parel West, Mumbai 400013.

● Grievance Officer (India): Hasnain Patel, Phone no: +91 79977728001,
Email:support@mitwa.ai (You may contact our Grievance Officer at this email for any grievances.)

We will be happy to answer your questions and resolve any issues to the best of our ability. Your trust is very important to us, and we are dedicated to safeguarding your privacy.

Thank you for taking the time to read our Privacy Policy. Enjoy your personal growth journey with Mitwa.ai, knowing that your privacy is respected and protected every step of the way!